Discover Customer Communication Channels

Stay Up to Date Anywhere, Anytime

Stay up to date with KONE equipment status and maintenance work progress around the clock

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MONITOR YOUR BUILDING’S EQUIPMENT IN REAL-TIME

View real-time maintenance information on the condition of your elevators, escalators, and automatic building doors.

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KEEP AN EYE ON WHAT WE’RE DOING

Review past, ongoing, and upcoming building maintenance work plus the associated costs.

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GET HELP WHEN YOU NEED TO

Contact a customer service representative quickly and easily whenever you need to.

KONE Online

Real-time maintenance information system at your fingertips

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ALL YOUR BUILDING’S MAINTENANCE DATA IN ONE PLACE

The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

You can also review your property maintenance contracts and generate reports on building maintenance work and costs to help with planning and budgeting.

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A CLEAR OVERVIEW OF THE PAST, PRESENT, AND FUTURE

In the KONE Online portal, you can review historical data on equipment availability in maintenance management, performance, and repair costs – as well as how quickly we responded to your building service requests. You can easily check data on maintenance call outs and other maintenance work to stay on top of what’s happening right now.

In addition to the current activities, you get to view longer-term equipment performance and cost data to help with planning and budgeting in the future.

Request Access Today

KONE Online is available for all customers who have a maintenance service agreement or contract with KONE

KONE Mobile

Real-time equipment updates on the go

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STAY ON TOP OF THINGS

With the KONE Mobile app, you can use your smartphone to stay up to date with everything that’s going on with your equipment – including KONE 24/7 Connected services equipment. You can choose to receive notifications on equipment status, maintenance planning work schedules, and the progress of any maintenance work we’re doing for you.

Download the app to get started.

KONE Mobile for iOS

KONE Mobile for Android

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COMPREHENSIVE PREVENTIVE MAINTENANCE DATA IN YOUR POCKET

KONE Mobile helps you track the progress of all your building maintenance services and tasks, from request registration all the way to completion, with status notifications on your smartphone. You get a clear picture of what’s happening with all your equipment, including ongoing building maintenance work and whether or not the equipment is operating.

Sending a service request from your smartphone is quick and easy, and so is contacting a service expert at the KONE Customer Care Center.

With KONE Mobile, you can improve planning and budgeting with detailed reports on equipment maintenance and repair history, including information on the work done and the maintenance cost.

KONE Online
- KONE Online and KONE Mobile handout
- Staying up to date all the time, KONE maintenance customer communication video
- KONE Online user guide
- KONE Care service leaflet
KONE Mobile
- KONE Online and KONE Mobile handout
- Staying up to date all the time, KONE maintenance customer communication video
- KONE Care service leaflet

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

Click here to explore current job openings in KONE Middle East and Africa.

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+971

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+973

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+20

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+254

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+212

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+958

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+974

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+966

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+27

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+256

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+965

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